Refund policy

No we run a no-exchange policy. Kindly verify to be sure of what you want before placing your order.

 

 

FAQs

Q: How do I place an order?
A: To place an order, simply browse our products, add items to your cart, and follow the checkout process. You'll need to provide your contact and delivery information.

Q: What payment methods do you accept?
A: We accept mobile money payments (e.g., MTN Mobile Money, Vodafone Cash), and bank transfers.

Q: How long does delivery take?
A: Delivery is typically 24 hours within Accra and 2-3 days outside Accra.

Q: How do I track my order?
A: Once your order is shipped, you'll receive a tracking number via email or SMS. You can use this number to track the status of your order.

Q: Do you offer customer support?
A: Yes, our customer support team is available to assist you via phone, or chat. You can contact us during business hours for help with your order or any questions.

Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption to ensure that your personal and payment information is secure. We also comply with relevant data protection regulations.

Q: Do you deliver to all regions in Ghana?
A: Yes, we deliver to most regions in Ghana, but delivery times and costs may vary depending on your location. Please check our delivery policy for more information.

Q: Can I cancel or modify my order?
A: Please contact us as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request, but it may not be possible once the order has been processed or shipped.

 

Kindly scan the QR code to send us a message on Whatsapp if you still have questions.